Refund and Returns Policy | Kush Factory Miami

Refund and Returns Policy

Last Updated: January 2025

At Kush Factory Miami, we are committed to delivering premium cannabis products with fast, discreet shipping. Because our products are regulated, perishable, and intended for adult use only, we maintain a strict refund and returns policy in compliance with applicable laws.

Please read this policy carefully before placing your order at kushfactorymiami.com.

1. Eligibility for Returns

Due to the nature of cannabis products and strict health and safety regulations, we do not accept returns on any opened, used, or consumed products.

Returns may only be considered under the following conditions:

The product arrived damaged or defective.
You received the wrong item compared to your order confirmation.
The product was lost or damaged during shipping.
The order was never delivered despite confirmed tracking.

All return requests must be submitted within 48 hours of delivery.

2. Non-Returnable Items

The following items are final sale and non-returnable:

Opened or used cannabis flower, pre rolls, or cartridges
Opened edibles, gummies, mints, or pectin cubes
Disposables and vape cartridges that have been used
Terpenes that have been opened
Wellness products (creatine gummies, hemp gummies) that have been opened
Any product damaged after delivery due to customer handling

3. How to Request a Refund or Return

To initiate a return or refund request, please contact our support team within 48 hours of delivery:

Email: kushfactorymiami420@gmail.com
Subject Line: Return Request – [Order Number]

Please include the following in your email:

Your full name and order number
A clear description of the issue
Photos of the damaged, defective, or incorrect product
Photos of the original packaging and shipping label

Our team will review your request and respond within 2–3 business days.

4. Refund Approval & Processing

If your refund is approved, we will process it using the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refunds may be issued as:

A full refund to your original payment method
Store credit for future purchases
A replacement product of equal or greater value

The choice of resolution will be determined by Kush Factory Miami based on the nature of the issue.

5. Shipping Errors & Lost Packages

If your package is marked as delivered but you did not receive it, please:

Check with neighbors and your local post office
Verify your shipping address on file
Contact us within 48 hours of the marked delivery date

Kush Factory Miami is not responsible for packages lost or stolen after confirmed delivery. However, we will work with you to file a claim with the carrier whenever possible.

6. Order Cancellations

Orders may be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled.

To request a cancellation, contact us immediately at kushfactorymiami420@gmail.com with your order number.

7. 21+ Age Verification

All customers must be 21 years or older to purchase from Kush Factory Miami. Orders placed by underage individuals will be canceled without refund.

We reserve the right to request additional age verification before processing any order.

8. Compliance with State Laws

Kush Factory Miami operates in compliance with applicable state and federal laws. We do not ship to states where cannabis products are prohibited. Orders shipped to restricted regions will be canceled and refunded in full.

9. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, your account may be suspended. We encourage all customers to reach out to our support team before filing a dispute — we are committed to resolving issues quickly and fairly.